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Healthroster Systems Officer

Band 4

Main area
Human Resources Systems
Band 4
Part Time - 18.75 hours per week
Job ref
Phoenix House, Basildon
£22,143- £25,523 p.a. pro rata plus HCAS
23/09/2019 23:59
Interview date

Do you want to be part of an innovative, dynamic organisation that is committed to delivering the best care by the best people? We are looking to appoint people who are as passionate about high quality care as we are.

NELFT provides award winning community and mental healthcare for over 2 million people. We work to ensure our patients, their friends and family, feel confident that their health needs are well met. With an excellent reputation for research and development, our skilled health professionals are at the cutting edge of evidence-based innovation, opening up the possibilities for better ways of working and delivery of care.

We are committed to the delivering the best care for our patients. The successful candidate will share this commitment and demonstrate our Trust values.

We are committed to continuous learning to improve patient outcomes so this means that we are also committed to the professional development of our workforce. We want to ensure you have the opportunity to grow and progress within NELFT, so take the first step on this journey by joining us now.

We are looking for a Healthroster/System Helpdesk Officer to join our developing team which supports staff with HR System queries.

The main responsibilities of the post are:

- Provide a 2nd line helpdesk service - investigating, problem solving and dealing with system maintenance
- Provide training, advice and assistance to system users
- Ensuring staff queries about the use of the HR systems are answered in line with Trust guidance and governance requirements
- Maintenance and audit of HR systems data and databases
- Support the payroll extraction process
- Provide and support the production of ESR and Healthroster Reports

The ideal candidate should have:

- Knowledge of electronic rostering systems
- Analysis of data
- Good understanding of IT and applications
- Good customer service and experience of dealing with difficult situations

This post will be subject to a probationary period. Internal applicants are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or currently a bank member of staff).

At NELFT we set very high standards to ensure we provide quality services. We require prospective employees to carry out an online literacy and numeracy test, equivalent to NVQ Level 2. For more information regarding our assessments, please visit our website. If you are shortlisted, invited for interview and successfully offered the post, you will be required to undertake an assessment for these skills during the pre-employment checks.

This post also attracts payment for High Cost Area Supplement of 5% of the basic salary (with a minimum of £1,017 to a maximum of £1,762)


London Healthy workplaceApprenticeships logoNo smoking policyStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.Mindful employer.  Being positive about mental health.Defence Employer Recognition Scheme (ERS) - BronzeAge positiveDisability confident employerCare quality commission - Good

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Further details / informal visits contact

Corinne Scrivener

07834 107091