- Human Resources
- Band 3
- Fixed Term until 31 March 2020
- Full Time - 37.5 hours per week
- Phoenix House, Basildon
- Basildon, Essex
- £18,813- £20,795 p.a. plus HCAS
- Today at 23:59
Do you want to be part of an innovative, dynamic organisation that is committed to delivering the best care by the best people? We are looking to appoint people who are as passionate about high quality care as we are.
NELFT provides award winning community and mental healthcare for over 2 million people. We work to ensure our patients, their friends and family, feel confident that their health needs are well met. With an excellent reputation for research and development, our skilled health professionals are at the cutting edge of evidence-based innovation, opening up the possibilities for better ways of working and delivery of care.
We are committed to the delivering the best care for our patients. The successful candidate will share this commitment and demonstrate our Trust values.
We are committed to continuous learning to improve patient outcomes so this means that we are also committed to the professional development of our workforce. We want to ensure you have the opportunity to grow and progress within NELFT, so take the first step on this journey by joining us now.
We are looking for a HealthRoster/System Helpdesk Support Officer to join our developing team which supports staff with HR Systems queries, the primary system being HealthRoster and ESR Self Service .
The main responsibilities of the post are:
• Provide training, advice and assistance to system users
• Provide a 1st line helpdesk service - investigating, problem solving and dealing with system maintenance
• Maintaining user access to the HR systems
• Ensuring staff queries about the use of the HR systems are answered in line with Trust guidance and governance requirements
• Planning and organising the workload to ensure systems operate effectively
• Maintenance and audit of HR systems data and databases
• Support the payroll extraction process by contacting managers and chasing to finalise rosters
• Work autonomously and within specified deadlines
• Provide general administrative support to the HR systems team
The ideal candidate should have:
• Excellent interpersonal and communication skills
• Ability to learn new software systems
This post will be subject to a probationary period. Internal applicants are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or currently a bank member of staff).
At NELFT we set very high standards to ensure we provide quality services. We require prospective employees to carry out an online literacy and numeracy test, equivalent to NVQ Level 2. For more information regarding our assessments, please visit our website. If you are shortlisted, invited for interview and successfully offered the post, you will be required to undertake an assessment for these skills during the pre-employment checks.
This post also attracts payment for High Cost Area Supplement of 5% of the basic salary (with a minimum of £1,017 to a maximum of £1,733).
Starting with NELFT
NELFT place a great deal of importance on new starters being properly welcomed and inducted into the Trust. All new starters will join the Trust on the first Monday of each month and will undertake a comprehensive induction of up to two weeks which will include mandatory training, systems training and the allocation of equipment. As part of the process new starters will have the opportunity to also meet the executive team, senior managers and attend a number of drop in sessions focussing in engagement, health and wellbeing and key processes. The induction will be held at our head office in Rainham, Essex.
Applications from job seekers who require Tier 2 sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, non-EEA candidates may not be appointed to a post if a suitably qualified, experienced and skilled EU/EEA candidate is available to take up the post as the employing body is unlikely, in these circumstances, to satisfy the resident labour market test. UK Visas and Immigration (UKVI) requires employers to complete this test to show that no suitably qualified EEA or EU worker can fill the post. For further information please visit the UKVI website. From 6 April 2017, Tier 2 skilled worker applicants, applying for entry clearance into the UK, must present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) will also be subject to this requirement. Guidance can be found here Criminal Records Checks for Overseas Applicants.
Documents to download
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Further details / informal visits contact
Victoria Hogg, HR Systems Manager
Telephone: 07525 922368