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Healthroster/Systems Helpdesk Support

Band 3

Main area
Human Resources
Grade
Band 3
Contract
Fixed Term until January 2020
Hours
Full Time 37.5 hours per week
Job ref
395-CC001-19
Site
Phoenix House, Basildon
Town
Basildon, Essex
Salary
£17,787- £20,448 p.a. plus HCAS
Closing
23/01/2019 23:59

Do you want to be part of an innovative, dynamic organisation that is committed to delivering the best care by the best people? We are looking to appoint people who are as passionate about high quality care as we are.

NELFT provides award winning community and mental healthcare for over 2 million people. We work to ensure our patients, their friends and family, feel confident that their health needs are well met. With an excellent reputation for research and development, our skilled health professionals are at the cutting edge of evidence-based innovation, opening up the possibilities for better ways of working and delivery of care.

We are committed to the delivering the best care for our patients. The successful candidate will share this commitment and demonstrate our Trust values.

We are committed to continuous learning to improve patient outcomes so this means that we are also committed to the professional development of our workforce. We want to ensure you have the opportunity to grow and progress within NELFT, so take the first step on this journey by joining us now.

We are looking for one  HealthRoster/System Helpdesk Support  to join our developing team which supports staff with HR Systems queries, the primary system being HealthRoster and also ESR Self Service .

The post is  a fixed term position to cover maternity leave until up to January 2020.

The main responsibilities of the post are:
• Provide training, advice and assistance to system users
• Provide a 1st line helpdesk service - investigating, problem solving and dealing with system maintenance
• Maintaining user access to the HR systems
• Ensuring staff queries about the use of the HR systems are answered in line with Trust guidance and governance requirements
• Planning and organising the workload to ensure systems operate effectively
• Maintenance and audit of HR systems data and databases
• Support the payroll extraction process by contacting managers and chasing to finalise rosters
• Work autonomously and within specified deadlines
• Provide general administrative support to the HR systems team

The ideal candidate should have:

• Excellent interpersonal and communication skills
• Ability to learn new software systems

This post will be subject to a probationary period. Internal applicants are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or currently a bank member of staff).

At NELFT we set very high standards to ensure we provide quality services. We require prospective employees to carry out an online literacy and numeracy test, equivalent to NVQ Level 2. For more information regarding our assessments, please visit our website. If you are shortlisted, invited for interview and successfully offered the post, you will be required to undertake an assessment for these skills during the pre-employment checks.

This post also attracts payment for High Cost Area Supplement of 5% of the basic salary (with a minimum of £1,000 to a maximum of £1,733).

London Healthy workplaceApprenticeships logoNo smoking policyStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.Mindful employer.  Being positive about mental health.Defence Employer Recognition Scheme (ERS) - BronzeAge positiveDisability confident employerCare quality commission - Good

Applicant requirements

Applications from job seekers who require Tier 2 sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, non-EEA candidates may not be appointed to a post if a suitably qualified, experienced and skilled EU/EEA candidate is available to take up the post as the employing body is unlikely, in these circumstances, to satisfy the resident labour market test. UK Visas and Immigration (UKVI) requires employers to complete this test to show that no suitably qualified EEA or EU worker can fill the post. For further information please visit the UKVI website. From 6 April 2017, Tier 2 skilled worker applicants, applying for entry clearance into the UK, must present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) will also be subject to this requirement. Guidance can be found here Criminal Records Checks for Overseas Applicants.

Documents to download

To print a document or save it to your computer, please click with your right mouse button on the document title and select "Save Target As...". You can then save the document in a suitable place on your computer ready to print it out. Clicking with the left mouse button will open the document in a new window (if your web browser can do so).

Apply online now

Further details / informal visits contact

Daniel Idikayi

Daniel.Idikayi@nelft.nhs.uk
07525 922368

 

 

If you have problems applying, contact

Telephone
0300 300 1530 option 2