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EWMHS Administrator

Band 3

Main area
EWMHS
Grade
Band 3
Contract
1 year fixed term
Hours
Part Time - 35 hours per week
Job ref
395-EM441-19
Site
Great Oaks Basildon Essex
Town
Basildon Essex
Salary
£18,813 - £20,795 per annum pro rata
Closing
21/08/2019 23:59

Do you want to be part of an innovative, dynamic organisation that is committed to delivering the best care by the best people? We are looking to appoint people who are as passionate about high quality care as we are.

NELFT provides award winning community and mental healthcare for over 2 million people. We work to ensure our patients, their friends and family, feel confident that their health needs are well met. With an excellent reputation for research and development, our skilled health professionals are at the cutting edge of evidence-based innovation, opening up the possibilities for better ways of working and delivery of care.

We are committed to the delivering the best care for our patients. The successful candidate will share this commitment and demonstrate our Trust values.

We are committed to continuous learning to improve patient outcomes so this means that we are also committed to the professional development of our workforce. We want to ensure you have the opportunity to grow and progress within NELFT, so take the first step on this journey by joining us now.

Come and work for NELFT’s new Emotional Wellbeing and Mental Health Service (EWMHS), and be part of one of the UK’s most innovative healthcare Trusts.

An opporunity has arisen for an experienced administrator to join our dynamic multi-disciplinary team based in Basildon working with the team manager to support her with reports, letters, meetings and diary management.  

NELFT is an experienced provider of mental health services for children and young people, already providing these services in four London boroughs. It is also one of England’s largest NHS Foundation Trusts. We provide community health services for children and young people with physical health needs in south west Essex and in the four London boroughs of Barking and Dagenham, Havering, Redbridge and Waltham Forest. You can find out more about NELFT by visiting our website.

Our priority is providing the highest standard of care to all of our service users.

About NELFT’s new EWMHS
NELFT’s EWMHS is for anybody aged between 0-18, living in the Southend, Essex and Thurrock areas and is free at the point of entry. The service is also for young people with special educational needs (SEN) up to the age of 25. The CAMHS Tier II and Tier III services no longer exist, replaced with an integrated EWMHS.

Any young person experiencing emotional wellbeing or mental health problems, (or any parent, guardian, professional or teacher of a child who is experiencing emotional wellbeing and mental health difficulties), may access our service.

Since 1 November 2015, we have been gradually rolling out these services:
• Preventative programs in schools, children’s centres and other local places
• Advice, training and support for other health and social services
• A range of services including parenting and family groups, short psychological treatments and mindfulness in schools
• More in-depth psychological treatments, which are evidence based and delivered by highly skilled practitioners in specialist teams
• Help and support for all young people at times of crisis
• Online and digital services such as Big White Wall

Structure of NELFT’s EWMHS
There is a Children’s Single Point of Access (CSPA), seven Locality Teams three Crisis Teams and a specialist Eating Disorders Team. These are located across Southend, Essex and Thurrock.

The main responsibilities of the posts:

• Using Systmone or similar, to interrogate patient information and update accordingly
• General admin duties, including, preparation of patient letters, sorting incoming/out-going post, management of emails and incoming queries via telephone and post, photo-copying and filing
• Liaising with members of staff including, clinicians and senior managers
• Knowledge and experience on Microsoft applications, such as, email, excel and word

  • Essential Criteria

    • Good organisational and admin skills
    • Great telephone manner and customer service skills
    • Administrative experience essential, experience within the NHS desirable

This post will be subject to a probationary period. Internal applicants are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or currently a bank member of staff).

At NELFT we set very high standards to ensure we provide quality services. We require prospective employees to carry out an online literacy and numeracy test, equivalent to NVQ Level 2. For more information regarding our assessments, please visit our website. If you are shortlisted, invited for interview and successfully offered the post, you will be required to undertake an assessment for these skills during the pre-employment checks.

NELFT place a great deal of importance on new starters being properly welcomed and inducted into the Trust. All new starters will join the Trust on the first Monday of each month and will undertake a comprehensive induction of up to two weeks which will include mandatory training, systems training and the allocation of equipment.  As part of the process new starters will have the opportunity to also meet the executive team, senior managers and attend a number of drop in sessions focussing in engagement, health and wellbeing and key processes. The induction will be held at our head office in Rainham, Essex.

All successful applicants will be invited to interview

 

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Applicant requirements

Applications from job seekers who require Tier 2 sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, non-EEA candidates may not be appointed to a post if a suitably qualified, experienced and skilled EU/EEA candidate is available to take up the post as the employing body is unlikely, in these circumstances, to satisfy the resident labour market test. UK Visas and Immigration (UKVI) requires employers to complete this test to show that no suitably qualified EEA or EU worker can fill the post. For further information please visit the UKVI website. From 6 April 2017, Tier 2 skilled worker applicants, applying for entry clearance into the UK, must present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) will also be subject to this requirement. Guidance can be found here Criminal Records Checks for Overseas Applicants.

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

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Apply online now

Further details / informal visits contact

Victoria Brown

Vicky.brown@nelft.nhs.uk