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Serious Incidents Manager

NHS AfC: Band 8a

Main area
Serious Incident
NHS AfC: Band 8a
Secondment for 3 months
Full Time 37.5 hours per week
Job ref
Phoenix House
£42,414 - £49,969 p.a. plus HCA
20/01/2019 23:59
Interview date

Do you want to be part of an innovative, dynamic organisation that is committed to delivering the best care by the best people? We are looking to appoint people who are as passionate about high quality care as we are.

NELFT provides award winning community and mental healthcare for over 2 million people. We work to ensure our patients, their friends and family, feel confident that their health needs are well met. With an excellent reputation for research and development, our skilled health professionals are at the cutting edge of evidence-based innovation, opening up the possibilities for better ways of working and delivery of care.

We are committed to the delivering the best care for our patients. The successful candidate will share this commitment and demonstrate our Trust values.

We are committed to continuous learning to improve patient outcomes so this means that we are also committed to the professional development of our workforce. We want to ensure you have the opportunity to grow and progress within NELFT, so take the first step on this journey by joining us now.

Are you an experienced nurse?

Do you have experience in leading, managing and supervising a team?

Do you lead by example and support your colleagues?

Are you an excellent communicator, compassionate and have a good eye for detail?

The serious incidents team has an exciting opportunity for an internal member of staff to join them on a three month secondment to work in the role of Serious Incidents Manager.

This role requires the post holder to lead, manage and supervise the serious incident investigation team and to support the head of serious incidents in the design and delivery of serious incident investigations that actively involve and include patients, service users, families, carers, patient advocacy groups and non-executive directors.

The post holder will work with the head of serious incidents to establish innovative systems, supporting the trust’s implementation of its framework for aggregated learning from investigations in order to share lessons across the trust.

The post requires an excellent communicator who is able to communicate effectively with all those involved and affected by serious incidents. This will include regularly having difficult emotional conversations about when things may have gone wrong and where serious harms may have occurred.

The post holder will take the lead in managing the investigation of serious incidents on behalf of the trust. The post holder will categorise and classify serious incidents and other incidents requiring investigation to assist in the identification of trends and contribute to the development, application, monitoring and review of the serious incident framework. As a serious incident investigator, the post holder will compile robust action plans in conjunction with the appropriate manager and will monitor the completion of these action plans to ensure learning takes place.

The post holder will be required to actively listen to and understand the experiences of patients and service users, carers and staff that have been affected by serious incidents which will require a level of professional skill and will be required to apply root cause analysis skills to serious incidents.

The Serious Incident Manager is responsible for the dissemination to the trust and key stakeholders, including service user groups, information and knowledge through the collection, analysis of extensive, complex serious incidents and other incident information. 

The job requires that the post holder will ensure that roles and accountabilities are clearly defined and that there are well understood processes for escalating and resolving risk issues and managing quality performance. The role includes working with nursing, medical directors, integrated care directors, inpatients and community clinical managers to promote a trust wide positive safety culture.

Probationary Period

This post will be subject to a probationary period. Internal applicants are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or currently a bank member of staff).

High Cost Area Supplement

This post also attracts payment for High Cost Area Supplement of 5% of the basic salary (with a minimum of £1,000 to a maximum of £1,733)

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Applicant requirements

You must have appropriate UK professional registration.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

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Apply online now

Further details / informal visits contact

Gemma Baker

Head of Serious Incidents and Shared Learning Lead

07917 155103

If you have problems applying, contact

0300 300 1530 option 2